Accessibility
At Kids Planet, we want everyone to feel welcome, respected and supported when visiting our nurseries or using our website.
We recognise that people have different access and communication needs, and that not all disabilities are visible. We are committed to making reasonable adjustments so disabled people can access our information and services.
Visiting our nurseries
Our nurseries operate from a range of buildings, with different layouts, facilities and access arrangements. These can vary between locations.
If you have access requirements, you are welcome to contact the nursery before your visit. This gives us an opportunity to discuss what would help and arrange support where needed. You do not need to share a diagnosis to discuss your access needs.
You can ask the nursery about:
- Step-free access, entrances and routes through the building.
- Parking and drop-off arrangements.
- Accessible toilet facilities.
- Seating or somewhere quieter to talk.
- Support with communication.
- Visiting with a support person or assistance dog.
The nursery team can explain the facilities available, discuss any barriers and consider reasonable adjustments with you. If part of the premises is difficult to access, we will discuss another suitable way to meet or provide the information you need.
Information and communication
We aim to communicate clearly and in a way that works for you.
If you need information in another format, such as large print, accessible electronic text or Easy Read, please let us know. We will discuss your request and make reasonable adjustments to help you access the information.
You can also tell us if a particular way of communicating would help, such as receiving information in writing or allowing more time for a conversation.
Using our website
We want our website to be easy to understand and use, including for people who use assistive technology.
Our aim is to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. These guidelines cover areas such as keyboard navigation, screen reader support, colour contrast, text enlargement and accessible forms.
If you have difficulty finding information or using a feature, please contact us. We can help with your enquiry, tour booking or application through another suitable method.
Contact us about accessibility
For questions about visiting a particular nursery, please contact that nursery directly.
For website accessibility, help finding the right contact or requests for information in another format, contact our Central Support team:
Email: centralsupportenquiries@kidsplanetdaynurseries.co.uk
Telephone: 01925 753 448
When reporting a website problem, it helps to include the page address, what you were trying to do and what went wrong. Please also tell us how you would prefer us to respond.
Feedback and complaints
We welcome feedback about accessibility at our nurseries and on our website.
If something has made it difficult to access our information or services, please tell the nursery manager or Central Support team. We will consider your concerns, discuss any reasonable adjustments and explain the next steps.
If you are unhappy with our response, you can ask for your concern to be considered through our complaints procedure.
Reviewing this page
We will review this information as our premises, services and website change, and use accessibility feedback to help identify improvements.
Last updated: 7 October 2026