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Parent FAQs

Take a look here for some commonly asked questions and if you can’t find answers to what you’re looking for, please get in touch with you local nursery or email us.

Admissions & General Information

How early do I need to put my child’s name down to attend Kids Planet?
We recommend as soon as possible to secure your place as the nurseries can fill up very fast.
How do I book a place for my child?
We recommend visiting your preferred nursery before applying. You can book a show round on the nursery page. If you are happy and have discussed all questions with your nursery team, you can book a place via our online application form. To secure your place there is an administration fee of £100.
Can my child visit the nursery prior to starting?
We recommend at least 3 settling-in visits to help children adapt to their new surroundings and meet staff and children. Where possible, this is done over 2 weeks.
What are your opening times and when are you closed?
Opening times vary by nursery. Most nurseries are open 52 weeks of the year and are closed only on bank holidays. Please confirm with your Nursery Manager.
Do I need to pay a deposit/admin fee to secure my child’s place?
A non-refundable administration fee of £100 is required to secure a place, except for fully funded places.

Fees & Funding

What are the nursery fees?
Fees vary by nursery. Please contact your nearest nursery for details.
How can I pay my childcare fees?
Fees can be paid by direct debit, bank transfer, Tax-Free Childcare, cash or card.
How is my invoice calculated?
The total weekly sessions are multiplied by 52 weeks and divided by 12 to create a fixed monthly invoice.
Do you offer funded places for 2, 3 and 4 year olds?
Yes. Funded places are available for eligible children for 15 and 30 hours.
Is there any family discount available if you have more than one child attending the nursery?
Yes. Sibling discounts are available. Please speak to your Nursery Manager for details.

Staffing, Safety & Security

Are all staff DBS (CRB/police) checked?
Yes. All staff have a DBS check when they start, which is renewed every two years.
Do all staff hold relevant childcare qualifications?
Staff are qualified to Level 3 in childcare or higher. Those without Level 3 are studying towards it.
What are staff to child ratios at Kids Planet?
Ratios follow the EYFS: 0–2 years 1:3, 2–3 years 1:4, over 3 years 1:8 or 1:13 with an EYP or teacher.
Are the same staff based in each room so there is continuity?
Each room has set staff daily. Familiar supply staff cover absences to maintain continuity for children.
Are your staff First Aid trained?
Yes. Regular first aid courses are held and all staff are trained shortly after starting.
How often are your nurseries inspected by OFSTED?
Inspections usually take place every 2–5 years. New settings are inspected within 2½ years of opening.
Do you have CCTV in your nursery and can I view it?
Most nurseries have CCTV in indoor and outdoor areas. Footage is stored locally and viewings can be requested via the Nursery Manager.
How secure is the nursery?
Nurseries use secure door entry systems, often with fingerprint recognition, to control access.

Daily Care & Routine

What should I/my child bring to nursery?
A recent photograph (not passport size), a named bag (not plastic or drawstring), a change of clothes, seasonal items such as wellies, coats, sunscreen and hats, and any prescribed, labelled medication such as an EpiPen.
My child has a set routine, how will this fit into nursery life?
We follow children’s home routines when they start nursery to ensure a smooth transition and continuity of care.
How will my child sleep at nursery and where?
Babies sleep in cots and older children use sleep mats. Each child has their own bedding, laundered at least weekly.
How do staff get children to sleep?
Staff may sit with children and gently rub their tummy or back or stroke their head. This is optional and parent preferences are followed.
How old are babies when they are moved from sleeping in a cot to a sleep mat?
This is discussed with parents as part of the transition from the baby room, which is the only room with cots.
Do children have their own bedding at Kids Planet and how often is this washed?
Yes. Each child has their own labelled blanket and sheet, washed at least weekly onsite.
How often does the nursery hairdresser visit Kids Planet?
The nursery hairdresser visits every 6 weeks.

Food & Nutrition

What times are meal and snack times?
Breakfast 7:30–8:30am, snack around 9:30am, lunch 11:00–11:45am, afternoon tea 3:00–3:30pm.
Where do children eat their meals?
Children eat in their age-specific rooms, seated at tables with staff modelling good table manners.
Is the food cooked freshly on the nursery premises on a daily basis?
Yes. A Nursery Chef prepares fresh food onsite daily with no added salt or sugar, following a 4 or 6 weekly menu.
What happens if my baby is not yet weaned when they start nursery?
We work with parents to follow home routines and support each stage of weaning. A weaning menu is available.
Do you have a Halal or Kosher options on your menus?
Vegetarian options are available daily. Halal menus are offered where there is demand, and Higher Broughton nursery has a separate Kosher kitchen.

Learning, Development & Activities

How will my child’s progress be tracked throughout nursery?
Each child has a key person who maintains a learning journal and tracks progress against the EYFS.
How often does Kids Planet hold parents evening?
Two parents evenings are held each year, with additional meetings available on request. Parents can also access learning journals via Parentzone.
My child has special educational needs and disability (SEND), can they still attend Kids Planet?
Yes. Kids Planet is fully inclusive and adapts care to individual needs, supported by a nursery SENDCo and a central SEND team.
Do you have connections and relationships with surrounding schools?
Yes. Nurseries work in partnership with local schools and childcare providers to support smooth transitions.
How often will my child go outside to play?
Children go outside daily in all weather, either freely where outdoor access is available or at scheduled times.
Do you go for trips/walks?
Yes. Children go on regular local walks and trips, with annual and group-specific outings.
Does Kids Planet hold extra-curricular activities?
Yes. Activities may include ballet, French, drama and sports sessions.
Download the FAQ pdf here.
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